Frequently Asked Questions

Everything you need to know before your next adventure.

How long does shipping take for surfboards and heavy gear?

Standard shipping for accessories takes 3-5 business days. For surfboards and oversized equipment, please allow 7-10 business days for specialized freight handling to ensure your gear arrives safely.

What is your return policy on wetsuits?

We offer a 30-day return policy on all wetsuits, provided they are in brand new condition with original tags attached and have not been used in the water.

Do you ship internationally for surf trips?

Yes, Surf Trip Supply ships to most coastal regions worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.

Are the wax and sunscreen products eco-friendly?

Absolutely. We curate a selection of reef-safe sunscreens and biodegradable surf waxes to ensure our customers protect the oceans they love to ride.

Can I track my order once it has been dispatched?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Afterpay for larger equipment purchases.